Frequently Asked Questions
You’ve got questions? We’ve got answers. Browse these frequently asked customer questions about orders, our company and more. If you can’t find what you’re looking for, reach out to us at [email protected]
Orders & Shipping
How soon will my product ship?
We maintain stock of our materials to ensure that your delivery will be available for shipping upon receipt of your order. In-stock items ship within 1-2 business days.
Does NinjaTek® ship worldwide?
Yes. We ship most international orders from our warehouse in Pennsylvania, USA. For European customers, colorFabb is our international distributor.
Does NinjaTek have custom order options?
Yes. We do offer custom packaging and labeling options for high-volume partnerships.
Can I submit purchase orders online?
We do not require confirming purchase orders for online orders. If your company policy requires it, please make sure to include the confirming purchase order number in the Customer Reference area of your order. Please remember, only Fenner Drives terms and conditions will apply.
Does NinjaTek sell plastic pellets for extrusion?
Yes, we sell plastic pellets of our filament for pellet extrusion. Contact us for details and pricing.
Why should I use NinjaTek materials?
The creator of NinjaFlex®, the first flexible filament, NinjaTek stands above the competition. NinjaTek filaments use only the highest-quality, engineering-grade resins to provide solutions to a large range of industries and applications. With over 50 years of extrusion experience and expertise, you can count on consistency and innovation when working with NinjaTek. We’re a small, flexible team, ready to help solve your challenges. Browse our products or contact us if you have questions.
Can I get samples of your products?
Yes. You can order a variety sample pack of NinjaFlex®, Cheetah®, Armadillo® and Eel™ filament to test out on your project.
How do I share a print or case study with the NinjaTek community?
We love to hear what you’re doing with our filament, and we might feature your project on our site. Complete the form on our Submit a Project page and be sure to include a photo.