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FAQ

Frequently Asked Questions

You’ve got questions? We’ve got answers. Browse these frequently asked customer questions about orders, our company and more. If you can’t find what you’re looking for, reach out to us at [email protected]

Orders & Shipping

How soon will my product ship?

We maintain stock of our materials to ensure that your delivery will be available for shipping upon receipt of your order. In-stock items ship within 1-2 business days.


Does NinjaTek® ship worldwide?

Yes. We ship most international orders from our warehouse in Pennsylvania, USA. For European customers, colorFabb is our international distributor.


Does NinjaTek have custom order options?

Yes. We do offer custom packaging and labeling options for high-volume partnerships.


How do I place a tax-exempt purchase?

To place a tax-exempt purchase, please call our sales and support team at 717-664-8254 to place your order. Please be prepared to forward your tax-exempt form to [email protected]


Can I submit purchase orders online?

We do not require confirming purchase orders for online orders. If your company policy requires it, please make sure to include the confirming purchase order number in the Customer Reference area of your order. Please remember, only Fenner Drives terms and conditions will apply.


Does NinjaTek sell plastic pellets for extrusion?

Yes, we sell plastic pellets of our filament for pellet extrusion. Contact us for details and pricing.


Product Support

Where do I go for help on printing issues?

First, check out our Troubleshooting Guide with pictures of common printing issues, causes and solutions. If you’re unable to find an answer, give us a call at 717-664-8254 to speak with someone on our team or email us at [email protected]


About Ninjatek

Why should I use NinjaTek materials?

The creator of NinjaFlex®, the first flexible filament, NinjaTek stands above the competition. NinjaTek filaments use only the highest-quality, engineering-grade resins to provide solutions to a large range of industries and applications. With over 50 years of extrusion experience and expertise, you can count on consistency and innovation when working with NinjaTek. We’re a small, flexible team, ready to help solve your challenges. Browse our products or contact us if you have questions.


Can I get samples of your products?

Yes. You can order a variety sample pack of NinjaFlex®, Cheetah®, Armadillo® and Eel™ filament to test out on your project.


How do I become a reseller?

Great, we’re excited to partner with you! Complete the form on our Become a Distributor page or contact us directly at [email protected]


How do I share a print or case study with the NinjaTek community?

We love to hear what you’re doing with our filament, and we might feature your project on our site. Complete the form on our Submit a Project page and be sure to include a photo.


3D Printing Resources

FAQs about Fused Deposition Modeling


3D Printing Materials FAQs


Fenner Inc.
311 W Stiegel St.
Manheim, PA 17545 USA

1-717-664-8254
[email protected]