frequently asked questions

Why should I use NinjaTek materials?

Our focus since day one has been on putting the highest quality materials on the market. We go through rigorous testing to ensure that your experience with our products is the best possible.

Where do I go for help on printing issues?

If you are unable to find an answer on our troubleshooting guide, give us a call at (717) 664-8254 to speak with someone on our team.

How do I become a reseller?

Visit our Become a Distributor page or contact us directly at [email protected] if you are interested.

Can I get samples of your products?

View our domestic and international sample vendors here.

How do I share a print or case study with the NinjaTek community?

We love to hear what you’re doing with our filament! Contact us to let us know – we may be interested in featuring your application on our site!

How soon will my product ship?

We maintain stock of our materials to ensure that your delivery will be available for shipping upon receipt of your order.

Does NinjaTek ship worldwide?

We have a warehouse in Pennsylvania and a warehouse in the United Kingdom that are set up to service global shipments.

Does NinjaTek have custom order options?

We do offer custom packaging and labeling options for high volume partnerships.

How do I place a tax exempt purchase?

To place a tax exempt purchase you must call our sales and support team to place your order at (717) 664-8254.

Please be prepared to forward your tax exempt form to [email protected]

Can I submit purchase orders online?

We do not require confirming purchase orders for online orders, but if your company policy requires it, please make sure to include the confirming purchase order number in the Customer Reference area of your order. Please remember, only Fenner Drives terms and conditions will apply.